Why Attend?

  • Learn all about how to adopt your organisation through Customer-Driven Transformation – one of the hottest trends in ICT at our 3rd Annual Event
  • Access in-depth business intelligence from Ovum’s expert analysts. 4 of our most senior and specialised Customer Experience analysts will present and host discussions, and you can also book a session with them in the analyst clinic
    • Maxine Holt, Practice Leader, Software – IT, Ovum
    • Jeremy Cox,  Principal Analyst CRM, Ovum
    • Gerry Brown, Senior Analyst, Connected Customer & Marketing Technology, Ovum
    • Gary Barnett, Principal Analyst Ovum
  • Get business-critical insight into rising customer expectations, how this effects the entire organization and gain practical, actionable insights to take back to the office
  • With 25+ speakers in one 2 streamed information-packed day, be inspired by the thought leaders in Customer Experience from leading brands such as Marks & Spencer, Sainsburys, Wonga.com, Honda, Virgin Media, Standard Life, Thames Water, Volkswagen, HSBC, Pizza Express
    • Network amongst peers and industry visionaries. We will help you arrange unlimited pre-scheduled one-to-one business meetings either via our speed networking sessions or our networking app, maximizing your chance of doing real business at the event
    • All of the above is free to IT decision-makers
  • Meet leading suppliers and source practical “how to” advice in our exhibition

Speaking Enquiries

Laura Tytherleigh Tel: +44 (0)20 7017 6472

Sponsorship & Exhibition Enquiries

George Shaw Tel: +44 (0)20 3377 3191

Marketing Enquiries

Andrew Cleary Tel: +44 (0) 20 7017 6348

Event Enquiries

Lizzy Eaton Tel: +44 (0)20 7017 4629